Participant Experience

The Participant Experience

Aggregation participants will see a change with the supply portion of their utility electric bill. (Supply charges are for the electricity itself. Delivery charges are for electricity delivery across the poles and wires.)

How to enroll in a Massachusetts aggregation

Enrolling in the program is easy.

  • Any electric customer within the geographic boundaries of the city or town launching the aggregation are eligible to join the aggregation.
  • All utility Basic Service customers will be automatically enrolled, either at program launch or later if an electricity account is opened after program launch.
  • Any customers that establish their own contract with an electricity supplier will not be automatically enrolled, They are, however, invited to join the program, and they may do so by calling the program’s electricity supplier.

What will appear on the electric bill

Program participants will see two key changes on their bill after being enrolled:

  1. The Supplier Services portion of the bill will list the program’s electricity supplier instead of the utility.
  2. The program per kWh rate will appear for electricity supply costs instead of the utility’s Basic Service rate.

Supply charges on Eversource bill exampleSupply Services portion of National Grid bill example

What will not change after enrollment

  • Participants will continue to receive one bill from the electric utility.
  • Participants will continue to call the electric utility if the electricity goes out.
  • Anyone eligible for a low-income delivery rate or fuel assistance will continue to receive those benefits.
  • Net metering credits will continue to appear on the utility bill and will be calculated based on the utility’s Basic Service price.

Don’t want to participate?

Customers may choose not to participate in a municipal electricity aggregation. This is known as opting out. Participants may opt out of the program before launch and at any time after launch with no fee or penalty. Information about how to opt out is typically made available starting approximately 30 days before program launch.

Map of Massachusetts